Store Policy, Shipping, Returns & Refunds

STORE POLICY

1. All orders are final sale. We do not accept refunds, unless the wrong item has been shipped. 
2. Shipping is non-refundable for order cancellations or returns. Botanical Aura does not refund shipping.
3. Botanical Aura cannot accept exchanges or returns at this time. We apologize for any inconvenience!
4. Please allow 5-7 business days (Monday-Friday) for orders to be processed. Orders may ship out sooner!
5. Sales orders may take longer to process. Please allow 10-14 days to ship.

LOST OR STOLEN PACKAGES

Botanical Aura is not responsible for lost or stolen packages. If your package says "delivered" please contact your local USPS or dial their customer service line 1 (800) 275-8777 for help.

WRONG ADDRESS

It is important that you insert the correct address at the time of checkout, to make sure you receive your package. Botanical Aura is not liable for incorrect addresses inserted during checkout. If the package is delivered to the incorrect address due to an address mistake on the customer’s end, it is nonrefundable. There is a $5 reshipment fee to ship packages to the correct address.

SHIPPING TIME

Please allow 5-7 business days for orders to be processed and shipped. Tracking numbers will only be sent once the item is shipped! Botanical Aura is not responsible for USPS delays. Shipping usually takes 3-5 business days, but it can be delayed due to COVID.

*It can take up to 24-48 hours for USPS to update the tracking information. 

*Products containing Damiana and Mugwort will not be shipped to Louisiana per AHPA guidelines.

INTERNATIONAL SHIPPING

Botanical Aura ships internationally. However, due to COVID we are not able to ship to Australia as "The United States Postal Service has suspended most of its deliveries to Australia." 

We do not ship through DHL. International orders can only be shipped through USPS. International shipping can take between 7-21 business days. 

Our products and information come from reliable sources and/or wholesalers:

Bulk Apothecary: https://www.bulkapothecary.com

Mountain Rose Herbs: https://mountainroseherbs.com/red-rose-petals

Star West Botanicals: https://www.starwest-botanicals.com/category/bulk-herbs-and-spices/

Herbal Smoke: https://www.urbanhealer.ca/news/2020-8-19/herbal-smoke

Herbal Spirits: https://herbalspirits.organic

Monterey Bay Herb Co: https://www.herbco.com

Thank you for your support, patience and understanding! – Botanical Aura